Frequently Asked Questions

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We offer a variety of services from quality turnovers, to deep cleans and guest concierge services we strive to be a one stop shop for your property needs.

You can book an appointment by calling us at (210) 787-8758  or by using our online booking system on our Main page.  Consultations are required to schedule cleaning services and can be booked the same way. 

As long as we know how to access your property, your presence is not required. 

Yes we are! We take pride in our services and do our best to mitigate any chance of issue with thorough background checks and intensive training, but go above and beyond to not only ensure you are comfortable welcoming us into your rental, but also protect you should something unfortunate arise.  

At BNB Clean , we understand that a clean and welcoming environment is essential for a memorable stay. That is why we proudly stand behind our BNB Clean Promise, ensuring every guest experiences the highest standards of cleanliness and comfort. If you are not satisfied with our services we will return to make it right, at no additional cost. 

No, you do not. At BNB Clean we use and provide industry-recommended tried and true cleaning formulas to ensure we are able to meet all quality standards of cleaning. Our professional team is equipped with the necessary supplies to achieve optimal disinfectant results while maintaining a timely cleaning process. If you have a preferred formula or a formula you would prefer we avoid for your wood, stainless steel or any other surface please let us know.

All specific cleaning requests are managed and priced through a consultation process. If you have a particular service or task you would like to add to your current cleaning contract, please reach out to us. We are happy to discuss your needs and tailor our services to ensure your satisfaction! 

We accept all major credit cards via our secure website platform. 

Yes,  tips are welcome for our amazing technicians! While tipping is not required, it is greatly appreciated.   Please know that 100% of your tip goes directly to your technician(s).

There will be a 30% cancellation fee for appointments not cancelled 24 hours in advance.